FAQs
FAQs – The Platform Longview
Welcome to our Frequently Asked Questions page! Whether you're shopping, visiting, or joining us as a vendor, here’s everything you need to know.
🕒 Store Hours
Tuesday – Saturday
10:00 AM – 5:00 PM
📍 Location
813 E Methvin Street, Longview, TX 75601
(Corner of Methvin & 6th Street)
📞 Phone: (903) 806-0101
📧 Email: mandy@platformlongview.com
🛍️ Vendor Opportunities
The Platform proudly supports over 50 local small businesses as permanent vendors and hosts monthly Market/Pop-Up Events with:
Up to 40 vendors and food trucks
2,000+ shoppers throughout the market day
🌟 Interested in becoming a vendor?
We look for vendors with unique and original products, strong marketing presence and a team-oriented mindset.
📝 How to Sign Up for Our Events
The Platform hosts a variety of markets and pop-ups throughout the year—both on-site and in partnership with: The City of Longview, Downtown Longview, Gregg County Historical Museum
✨ Want to join an upcoming event as a vendor?
Visit our Vendor Reservations page for available dates and applications
Follow us on social media for real-time updates
📦 Product Holds
Items are held for 24 hours only
Most vendors do not restock items—what you see may be your only chance!
Want it NOW?
Request an invoice (due in 12 hours)
Once paid, we’ll hold your item at the front desk for pickup
🔁 Return Policy
❌ FINAL SALE on all sale and holiday items
✅ Other items may be returned for store credit if:
Returned within 7 days
In new, unworn condition, tags attached, free from damage or odors, with the original receipt
💳 Credit & Debit Card Policy
All credit and debit card transactions include a 3% processing fee.
🎉 Event Policies
All events require acceptance of individual Terms & Conditions before participation.
🌧️ Weather & Event Postponement
If an event is postponed or canceled due to weather, it will be rescheduled for the following weekend.
❗ No refunds – vendor fees are used for permits, rentals, and marketing, which are pre-paid.
💼 Join Our Retail Team
We’re always looking for friendly, organized, and team-minded individuals to join our retail staff at The Platform Longview!
As part of our team, you’ll:
Support over 50+ local vendors
Help customers find unique, one-of-a-kind items
Assist during markets and events
Keep the shop organized and welcoming
Ideal candidates are dependable, great with people, and available to work some weekends and event days. Retail or customer service experience is a plus but not required.
📩 Want to apply?
Complete our Application now!
📲 Stay Connected
Want to stay in the loop? Follow us on social media for:
Event announcements
Vendor features
Behind-the-scenes fun
Sales, giveaways, and more!
📱 Follow us here:
📧 Or join our email list to get updates right in your inbox!
Still have questions?
Feel free to contact us or call (903) 806-0101. We’re here to help!